You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Please note that returns will need to be sent to the following address: You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Yes, the 7.78” flat-free tires are solid and non marking for safely navigating indoor surfaces. Yes! The Vive foldable mobility scooter required minimal assembly. Yes! The Vive folding scooter can be driven in reverse, perfect for backing out of elevators, hallways and similar areas. Does the scooter have a reverse for backing up?.The Vive scooter safely supports up to 220 pounds. What is the weight limit for the Vive foldable scooter?.Yes! The Vive scooter includes a compatible battery pack and charger. The Vive mobility scooter is designed to safely handle inclines of 9 degrees or less. How does the Vive mobility scooter handle hills?.Yes, the battery pack is removable for convenient off-board charging. Will I be able to take the battery off of the Vive mobility scooter for charging?.No, the Vive mobility scooter does not beep when operating in reverse. Does this mobility scooter beep when backing up?.Can I drive through gravel with my Vive mobility scooter?īecause gravel is uneven, the foldable mobility scooter is not recommended for gravel paths or driveway use. The Vive foldable mobility scooter is equipped with a lithium 24V/10AH battery. What type of battery does the foldable scooter use?. Yes! The foldable mobility scooter automatically folds with the included remote control for easy portability and storage. The Vive foldable scooter has a ground clearance of 1” and will not be able to clear 2” doorsteps.
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